Getting in touch about our CasinoLab coverage
Start playingThis page covers two different things, and it matters which one you need. If your question is about something written on CasinoLab casino here — a figure, a term, an update to a bonus we've described — write to us directly. If your question is about your own account, a deposit, or a withdrawal, that sits with CasinoLab's own support team, not ours.
Contacting our editorial team
Our inbox is [email protected], and it's for questions about the content on this site: a figure that looks out of date, a term you'd like explained differently, or a correction. We reply within 48 hours.
We don't hold your CasinoLab account, can't see your balance, and can't action a withdrawal on your behalf — for that, use the channels below.
Questions about your account
Registration, deposits, withdrawals, bonus terms, and verification requests all go through CasinoLab's own support, not ours. CasinoLab lists email and live chat as its support channels, with live chat available 24/7.
Before you write in, have the email address on the account ready, the approximate time the issue happened, and any reference number shown on screen — a support team can only move quickly if the first message gives them something to search against.
If something has gone wrong
A withdrawal that's taking longer than expected, a bonus that didn't credit, a verification request you don't understand — these are all matters for CasinoLab's own support rather than ours, since we don't have access to individual accounts. Where a query has stalled with an operator's standard channel, some players use a dedicated complaints route if the operator publishes one.
Support around gambling itself
If a question about your play is less about an account issue and more about how much time or money it's taking up, that's worth raising somewhere other than a support inbox. 18+ only applies to any of this. Free, confidential help is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. GamStop covers self-exclusion across licensed UK sites.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.